Refund policy
Cancellations:
Request a cancellation ONLY within: 3 hours of purchase
Returns or exchanges:
Only non-personalized items can be returned for a store credit. Also, if there is an issue with how a personalized item turned out we would be more than happy to send you another one. Just let us know and we will do what we can to make it right! Please contact hello@littlebearhugsstore.com if you have any problems with your order.
Before you buy:
- Items in my shop are made to order. Once an order goes to production, it can not be canceled. These are personalized items one of a kind.
- Please carefully check your shipping info/details because in case of an incorrect shipping address we don't cover the cost of a reshipment.
- For a better Postal Service please provide me with your phone number.
About the colors:
Actual colors may vary slightly this is due to the fact that every computer monitor has a different color setting.
About production and shipping:
The production average time depends on the product, but it will be from 5-7 days. The shipping estimated time of delivery depends on the destination. Allow from one to three weeks.
Please feel free to contact me if you have any questions or if you need more clarification about my products!